CRM tools using online social networking. Social networking is where people develop networks of friends and associates. Social networking site allows members to identify their contacts and establish a link between each member real time. Members could create a connection to other member?s base on relationship as a friends, family, and colleagues online, as well as meet people with similar interests or hobbies. Social network could be implemented by social structure of organizations that are tied by one or more specific types of relations, such as ideas, financial exchange and trade or web links. In the online world, social networking is the term to describe the way that users build online networks of contacts and interact with other personal or business friends in a secure environment.